In-N-Out Frequently Asked Questions (FAQ)

Find answers to frequently asked questions (FAQ) about In-N-Out burger including the history, locations, menu and some really cool things to know. The menu is simple, but the options are many.

Who founded In-N-Out?In 1948, Harry and Esther Snyder opened the first In-N-Out Burger, a 10’ x 10’ drive-thru hamburger stand that included a newly-developed two-way speaker box, which allowed guests to order without leaving their cars. Harry Snyder passed away in December of 1976 and his sons Rich and Guy Snyder took over as President and Vice President respectively.

Where was the first In-N-Out?In-N-Out Burger’s first location was opened in the Los Angeles suburb of Baldwin Park, California. The location was at the southwest corner of what is now the intersection of Interstate 10 and Francisquito Avenue. The restaurant was the first drive-thru hamburger stand in California. Six years later progress (the 10 freeway) forced a relocation of the original stand to down the street. This location remained for 50 years.

Where is the Original In-N-Out replica?The Original In-N-Out Replica is located at 13766 Francisquito Ave, Baldwin Park, CA 91706. The location is only open Thursday through Sunday, 11:00am – 2:00pm.

Who owns In-N-Out?Lynsi Snyder is the sole owner and heiress of the In-N-Out Burger company. She is the only child of Lynda and H. Guy Snyder.

How many In-N-Out locations are there?There are more than 350 locations with more planned.

Why is In-N-Out only in California? West Coast?In-N-Out has a commitment to fresh food and refuses to sell frozen patties and only the highest quality meat. All In-N-Out restaurant locations are within 500 miles of In-N-Out’s patty-making facilities, hence the lack of any East Coast locations. As In-N-Out continues to slowly expand they will also build out patty-making facilities.

What states is In-N-Out in?In-N-Out has locations in 6 states: Arizona, California, Colorado, Nevada, Oregon, Texas and Utah.

What time does In-N-Out open?All In-N-Out Burger locations are open daily from 10:30 a.m. to 1:00 a.m. and until 1:30 a.m. on Friday and Saturday. All In-N-Out strive to open as early as 10 a.m. and will do so provided there are no issues while prepping to open.

What holidays is In-N-Out Open? Closed?The majority of In-N-Out Burger restaurants generally stay open on the following holidays, though reduced hours may apply:New Year’s Day, Martin Luther King, Jr. Day (MLK Day), Valentine’s Day, Presidents Day, Mardi Gras Fat Tuesday, St. Patrick’s Day, Good Friday, Easter Monday, Cinco de Mayo, Mother’s Day, Memorial Day, Father’s Day, Independence Day (4th of July), Labor Day, Columbus Day, Halloween, Veterans Day, Black Friday, Cyber Monday, Christmas Eve, New Year’s EveThe majority of In-N-Out Burger restaurants are closed for business on the following holidays:Easter Sunday, Thanksgiving Day, Christmas Day

Why doesn’t In-N-Out deliver? Why isn’t In-N-Out on DoorDash, Uber Eats, Postmates, etc?In-N-Out has no official statement on why they don’t deliver. However, a lawsuit with DoorDash offering In-N-Out delivery services provides some insight. “[In-N-Out] has no control over the time it takes [DoorDash] to deliver [In-N-Out]’s goods to consumers, or over the temperature at which the goods are kept during delivery, nor over the food handling and safety practices of [DoorDash]’s delivery drivers.”

Is there an app for In-N-Out?In-N-Out has an official locator app available in the Apple and Google Play stores. The app has no other functionality such as the ability to order online or special offers.

Can you order In-N-Out online?In-N-Out cannot be ordered online for pickup or delivery. There is no direct way to order online or through a food delivery service.

Does In-N-Out have gift cards?In-N-Out gift cards can be ordered online or at any In-N-Out location. They even have fun seasonally themed gift cards.

Can you purchase In-N-Out merchandise?In-N-Out merch can be purchased at any location or online. In-store merch is limited but includes their signature t-shirts. The online store has shirts, pants, shorts, hats, swimwear and much more for men, women and youths.

Can you get a free paper hat at In-N-Out?At most In-N-Outs you can ask for their signature paper hat for free.

Why does In-N-Out print bible verses on its cups and wrappers?The Bible verses first came into play in the 1980s, when the Snyder’s son, Rich, a born-again Christian, took over the business and started adding them. Snyder has since added additional verses to other products.

Does In-N-Out cook a burger medium rare?No, in California and other states it is prohibited for fast food restaurants to server under-cooked or uncooked meats, including medium rare. In-N-Out possibly could in other states but they stick to their model of consistency and don’t allow it anywhere.

Does In-N-Out cook their burgers well done?Yes, In-N-Out will cook a burger well done.

Are In-N-Out burgers frozen?Absolutely not, the burgers are never frozen and made of 100% USDA ground chuck (not processed) — free of additives, fillers and preservatives. Hamburger patties are made from 100% American beef and whole chucks are boned and ground by In-N-Out’s own butchers. All patties are produced and delivered fresh throughout the week to the stores.

Does In-N-Out put butter on their buns?No, there is not butter on the buns and they are completely dairy free baked using old-fashioned, slow-rising sponge dough.

Why does In-N-Out ask if you want onions?A regular hamburger comes with Spread, Lettuce, and Tomato only by default but many people want onions on their hamburger. Thus, In-N-Out always asks.

What kind of fries are at In-N-Out?The French fries are made from fresh, whole potatoes and are hand diced and fried in 100% sunflower oil.

What type of oil does In-N-Out us on their fries?100% sunflower oil is used.

Can you order extra crispy fries at In-N-Out?Yes, you can order extra crispy and there are actually seven ways to request fries to be cooked: Regular, Slightly Light, Regular Light, Very Light, Light Well Done, Well Done and Extra Well Done.

What is on animal fries at In-N-Out?Animal fries consist of normal fries except they are covered in cheese, their special spread, and grilled onions.

Does In-N-Out serve Chili Fries or Chili Cheese Fries?No, In-N-Out does not have chili on their menu in order to even custom order chili cheese fries.

Does In-N-Out have bacon?No, Bacon is not on the menu at any In-N-Out location.

What are In-N-Out shakes made of?Shakes are made with real ice cream and includes chocolate, vanilla and strawberry flavors.

Can you mix In-N-Out shakes?Absolutely, mix all three or just two. You can also make a root beer float or mix in any soda and if you want to walk on the wild side dip your fries in.

Does In-N-Out have Oreo Shakes?No, In-N-Out does not have Oreo Shakes. Oreo Shakes are not available unless you happen to bring some Oreos with you and crumble them in yourself.

Does In-N-Out have sushi?No, they do not but it’s amazing to hear that In-N-Out employees have actually been asked this.

Does In-N-Out have puppy treats?There are no dog treats per se but you can order a pup patty for your dog which is a plain, unsalted, broiled hamburger. There are no condiments, toppings or bun, just the patty.

Does In-N-Out serve sugar free drinks?Yes, they have sugar free Diet Coke, Iced Tea, Minute Maid Zero Sugar Lemonade, coffee and water.

Does In-n-Out serve caffeine free drinks?Yes, they have caffeine free Barq’s Root Beer, 7-UP, milk and water.

What type of coffee does In-N-Out serve?In-N-Out serves hot coffee, decaf coffee, unsweetened iced tea and sweetened tea in some Texas locations. In-N-Out does not serve iced coffee, (nitro) cold brew, espresso, cappuccino, macchiato, latte, mocha, keurig k-cups, hot tea, matcha and definitely no Irish coffee.

Does In-N-Out serve specialty coffee?In-N-Out does not serve specialty coffee but you can order a half coffee and half hot cocoa which is a Mocha Cafe au Lait.

Does In-N-Out serve hot chocolate?In-N-Out has hot cocoa on their menu which is made with hot water, cocoa, and freeze-dried marshmallows (optional).

Does In-N-Out give free hot chocolate on rainy days?In-N-Out does serve free hot chocolate to kids 12 and under when it rains at any point in the day. No additional purchase is necessary.

Does In-N-Out serve beer, wine or alcohol?No, In-N-Out serve beer, wine or alcohol.

Does In-N-Out serve breakfast?No, In-N-Out serve breakfast so you won’t find any eggs, toast, bagels, waffles, biscuits, donuts, cereals, hash browns or muffins on the menu.

Does In-N-Out serve the full menu all day?Yes, the full menu is served all day and never changes.

Is In-N-Out Kosher?No, In-N-Out is not Kosher certified.

Is In-N-Out Halal?No, In-N-Out is not Halal certified.

Can In-N-Out cook meatless orders separate from the meat side of the grill?Customers can request that meatless orders such as a grilled cheese sandwich be cooked on the onion side of the grill, separate from the meat side. Some people prefer this in order to prevent cross-contamination.

Does In-N-Out have a secret menu?Yes, but it’s really a not so secret menu but there are also many lesser known hacks to try out as well.

Does In-N-Out Cater? Where can I find the In-N-Out catering menu?In-N-Out has cookout trailers that can be reserved and will serve burgers, chips and drinks. Fries are not offered because of the difficulty of traveling with a fryer. There is no catering or catering menu offered but In-N-Out will accept large orders.

Does In-N-Out have wifi?No, In-n-Out restaurants do NOT have WiFi.

Does In-N-Out have a military discount?Unfortunately, no they do not have a military discount.

Does In-N-Out have a Senior discount?No, they do not have a Senior discount.

What forms of payment does In-N-Out accept?You can use Debit, Credit card (Mastercard, Visa, American Express, Discover), cash, Google Pay, Samsung Pay or Apple Pay.

Does In-N-Out accept Bitcoin or Cryptocurrency?No, In-N-Out Burger does not accept bitcoin or any form of cryptocurrency payments.

What is the East Coast version of In-N-Out?As the saying goes, imitated but never duplicated. For many In-N-Out aficionados there is no equal and others will throw out names like Five Guys, Shake Shack, Smashburger and many others. In the end it’s subject to personal opinion and to many there is no debate.

Does In-N-Out franchise?In-N-Out has never franchised and has repeatedly said they never would. No current stores are franchised.

How can you invest in In-N-Out?It’s not possible. In-N-Out has always been a privately held, family owned business who has never taken outside investment money, sold stock shares or offered franchised locations. Lynsi Snyder has previously claimed that she will never go public or franchise the business.

Why is In-N-Out overrated?Simply put, it’s not.

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